Frequently asked questions
We now have an FAQ list that we hope will help you answer some of the more common ones.
Why might my document cost more than the minimum price?
Our minimum price guarantees a legally valid document that is admissible in Kenyan courts, in accordance with the Evidence Act (Cap 80) and the Civil Procedure Rules. Additional charges apply only when the document requires extra complexity beyond the standard scope, such as custom clauses for high-risk contracts or multi-language affidavits. Standard legal compliance is always included.
What if I refuse to pay the extra charges?
You will receive a legally valid document that meets all Kenyan admissibility standards. For instance:
- A standard affidavit will comply with court requirements without incorporating optional provisions.
- A basic Power of Attorney will legally delegate authority without covering niche scenarios.
If you require additional features later, you may upgrade your document at any time through your Client Portal.
How long does document delivery take?
Delivery is prompt, compliant, and predictable:
- Affidavits & Power of Attorney: 24–48 hours (delivered in full legal compliance).
- Contracts & Agreements: 72 hours (court ready, with essential clauses).
- Business Registration: 10–15 working days (including eCitizen processing).
- Corporate Consultancy: Scheduled within 72 hours of receiving your details.
For complex cases, additional time may be required; however, we will always notify you in advance.”
Can I edit my details after submitting?
Edits must be made within 2 hours via your Client Portal to ensure timely processing by our lawyers. After this window, any changes will incur a fee of KES 500 to cover reprocessing costs under the Consumer Protection Act, 2012.
Is there a refund policy (Kenyan Law Compliant) in place?
Refunds are available only if requested before drafting begins, in accordance with Section 46 of the Consumer Protection Act, 2012. Once work on your document has commenced, fees become non refundable to protect the time and expertise of our legal team. For further clarification, please contact us within 1 hour of payment.